Features

Everything you need to run customer support

Chat, chatbots, multilingual, analytics, API, security — every support capability your business needs in one platform.

Live chat

Talk to website visitors in real time. Boost satisfaction with quick replies and route conversations automatically for efficient support.

Install the widget with a single line of code
Receive messages with visitor behavior and page context
Auto-assignment and queue management
Attachments, images, and link previews

Scenario chatbot

Combine messages, choices, info collection, and agent-handoff nodes to design always-on conversation flows. Bots handle FAQs while agents tackle complex inquiries.

Drag-and-drop scenario builder
Choice / info-collection / branching nodes
Smooth agent handoff via dedicated nodes
Per-scenario analytics for flow optimization

Multilingual support

Korean, English, Japanese, Chinese and more — talk to global customers without language barriers.

Auto-localized widget UI
Detects visitor browser language
Operate scenarios per language
Guidance when agent and customer use different languages

Analytics

Real-time analytics turn conversation data into insight. Surface response time, satisfaction, and trends at a glance.

Response time / handle time / satisfaction metrics
Compare performance by agent, time, and page
Pass-through rates per chatbot node
Export to external systems via CSV / API

API integrations

Connect to your CRM, e-commerce, and helpdesk to consolidate customer data and automate conversation flows.

REST API and Webhooks
Identify visitors and pass attributes
Stream conversation events to external tools
Scales to high traffic (Premium and above)

Enterprise-grade security

End-to-end SSL/TLS, hashed password storage, and access logging keep customer data safe.

SSL/TLS encryption in transit
Hashed password storage (bcrypt)
Role-based access control (Owner / Admin / Agent)
SSO / SAML on Enterprise plans

Which plan fits your team?

Compare seats, conversation volume, and chatbot options on the pricing page.